Beth Diamond Salon

*Clients will receive multiple confirmation emails or texts, to remind them of their scheduled reservation.* *If I see that your scheduled appointment is not confirmed by you, through the confirmation email or text. You will then receive either a text, email, or phone call by me, the day before your scheduled reservation.* *If you need help, in showing you, how to confirm through the email or text. I can show you how to do so at your appointment.* <THANK YOU FOR CONTACTING ME> As a courtesy, please remember to contact me(text preferred), as soon as know, that you are unable to make your scheduled reservation. I will be more than happy, to help you find a more convenient appointment! Note: There will be times, when you may need to cancel. I understand completely! Life and the unexpected may happen! I just ask for some common courtesy of having to do so. If you are consistently having to cancel your scheduled reservation; calling instead, for a reservation, may be a better option for you. *If you cancel, or no-show, within 48 hours or LESS, of your scheduled reservation; you may be subject to a cancellation fee.* <CANCELLATION FEES AS FOLLOWS> •Outside of the 48 hours notice, will NOT be charged. •Within 48 hours or LESS notice, will be charged 50% of their total service. •Within 24 hours or LESS notice, will be charged 100% of their total service. <MISSED RESERVATIONS> •NO CALL/NO SHOW, will be charged 100% of their total service. **NO CALL/NO SHOWS will also be required to PAY A DEPOSIT, for any future reservations.** <CANCELING STANDING RESERVATIONS> •If THREE CONSECUTIVE standing reservations are canceled… within 48hrs or LESS… Your remaining standing reservations will be canceled. You will be required to PAY A DEPOSIT, to hold any future reservations. The deposit will be based on your service total. <MISSED STANDING RESERVATIONS> •If you “NO CALL/NO SHOW”, a standing reservation, with no explanation as to why …. It will result in…. Your remaining standing reservations will be canceled. You will be required to PAY A DEPOSIT, to hold any future reservations. The deposit will be based on your service total. *Prior to me canceling all remaining standing reservations, I will first be reaching out to you by: text, email, and/or phone call. I understand that things happen! If you respond back to my attempt(s) of reaching out, we can discuss the remaining appointments. But, if I do not get a response back, the remaining appointments will unfortunately be canceled.* *Standing Reservations are appointments, that are booked out for the entire year.* <LATE ARRIVAL POLICY> •If you are 15mins LATE or MORE, your reservation may be rescheduled, for a later date and time. Cancellation Policy fees may be applied. <CHANGE OF SERVICE> •If you reserve an appointment, for a larger service that holds a time slot for 3+ hours or more…. and change the service to a lesser service, of an hour or less …within 48hrs or less… ***YOU MAY BE SUBJECT TO A CHARGE.*** Cancellation Policy fees may come into effect. Due to being a last minute cancellation of service. •THE NEW CHARGE COULD BE: The DIFFERENCE of the original service that was reserved in advance + IN ADDITION TO the lesser changed service amount total. Example: COLOR RETOUCH+PARTIAL FOIL+HAIRCUT + BLOWDRY = books for total of 3+ hours Total of service of $250 And Switch to a… WET/DRY HAIRCUT = books for a total of 45mins Total of service is $45 The original bookable time slot, allotted for a total of 210mins… Resulting now in unbookable time loss of a total of 165mins… …is now booked for only 45mins. The total of the original service booked was $250… The new total of the changed service is now $45 which results in … …a potential profit loss of $205. Thank you for your understanding these policies!