Clients will receive multiple confirmation emails or texts to remind them of their scheduled reservation. Note: If your scheduled appointment is not confirmed through the email or text link, you will receive a reminder via text, email, or phone call from me the day before your reservation. If you need help confirming your appointment, I can show you how to do so during your visit. ——— As a courtesy, please remember to contact me (text preferred) as soon as you know you are unable to make your scheduled reservation. I will be more than happy to help you find a more convenient appointment time. ⸻ Note: There will be times when you may need to cancel — I completely understand! Life and the unexpected happen. I simply ask for the common courtesy of letting me know. If you find that you are consistently needing to cancel your reservations, calling ahead for future bookings may be a better option for you. ——— Keeping your information private is very important. It will never be sold or shared outside of the salon. Only I will be able to see your contact information, credit card, and any other personal details. ——— …keep in mind… If you cancel or no-show within 48 hours or less of your scheduled reservation, you may be subject to a cancellation fee. ——— …CANCELLATION FEES AS FOLLOWS… ——— • OUTSIDE OF 48 HOURS: No charge. • WITHIN 48 HOURS or LESS: 50% of the total service. • WITHIN 24 HOURS or LESS: 100% of the total service. ——— …No Call/No Show… • A NO CALL / NO SHOW will be charged 100% of the total service. • A NO CALL / NO SHOW will also be required to pay a deposit for any future reservations. ——— • If THREE CONSECUTIVE standing reservations are canceled within 48 hours or less, your remaining standing reservations will be canceled. • You will be required to pay a deposit to hold any future reservations. The deposit will be based on your service total. ——— …No Call/No Show… If you NO CALL / NO SHOW a standing reservation without any explanation, it will result in: • Your remaining standing reservations being canceled. • You being required to PAY A DEPOSIT to hold any future reservations. (Deposit amount is based on the service total.) • Before canceling all remaining standing reservations, I will reach out to you by text, email, and/or phone call. If I do not hear back, I will remove the remaining reservations. ——— If you are 15 minutes LATE or MORE, your reservation may need to be rescheduled for a later date and time. Cancellation Policy fees may be applied. ——— •If you know ahead of your scheduled reservation that you need to change your service, PLEASE let me know as soon as possible. The new service needs to have the proper allotted time reserved. •If the service is changed to a smaller service, another guest may be able to fill the time now available. •If you change your service to one that requires more time, you may be required to move to another date and time. ⸻ If changed within 48 hours or less… •If you reserved a larger service that holds a time slot of 3+ hours, and change it to a lesser service of an hour or less: **YOU MAY BE SUBJECT TO A CHARGE** •Cancellation Policy fees may apply due to the last-minute change. THE NEW CHARGE COULD BE: •The difference between the original service that was reserved in advance PLUS the cost of the lesser service you changed to. ——— Salon services are nonrefundable. If you have any questions or concerns about your service, please contact me as soon as possible. You are allotted 7 days from the date your service was performed to request adjustments. Any adjustments made will be to correct the original service only. After 7 days, a new charge will apply for any additional services. ——— For health and safety reasons, retail products can only be returned for a full refund if they are unopened and unused, within 7 days and with a receipt. If the product has been opened or used, a 30% restocking fee will be charged, and you will receive a store credit for the remaining amount. ——— Beth Diamond Salon gift cards are nonrefundable. If you have received a gift card for a specific service but do not wish to use it, it can be exchanged for a similar service or for a lesser-value service. ——— Thank you for understanding these policies!

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